Lifeline Direct (LLD) is a wholly owned subsidiary of Lifeline Australia, delivering the suite of Lifeline's services across eight geographical regions. LLD works as a collaborative of local Lifeline Centres sharing administrative and other support services, which not only delivers efficiency in administration but enables the Centres to work together in areas that were not previously possible. This, all while maintaining a sense of ‘localness’ to operate and serve local communities. LLD encompasses the Hunter Region, Central Coast, Bondi, New England, Northern NSW, Geelong, South West Victoria, Western Melbourne and Central Australia.
Thank you for your interest in joining our team as a volunteer Crisis Supporter.
A Crisis Supporter (CS) plays an integral role in keeping callers to Lifeline’s 13 11 14 crisis line safe, by assessing situations of distress, suicidal risk, assisting and intervening accordingly.
To become a telephone volunteer crisis supporter for Lifeline's 24-hour Crisis Support service - 13 11 14 - you'll need to undertake extensive training, make a commitment to shifts, and meet further selection criteria. This is to ensure you'll be confident, skilled, and able to provide support to Lifeline's callers in their time of emotional distress and crisis. This is a very rewarding volunteer opportunity.
Group 1 Training Information -
- Course commences on 2nd July 2024
- Applications close 30th May 2024
- For the training date schedule please click here
- (Please note attendance at all training dates is compulsory to complete the training)
- For further information please read the Crisis Support Workplace Training Pre-Enrolment Course Information Booklet here.
- For further information please read the RTO Compliance Manual here.
Online Information Session
We run online information sessions to give a detailed overview of the role of a Crisis Support, what is involved in the training and provide an opportunity to ask questions.
If you would like to attend an information session prior to registering for training – Register here.
What Training is involved to become a Crisis Supporter?
Lifeline's amazing and dedicated Crisis Supporter Volunteers mean no Australian need face their darkest moment alone. They are the heart of our organisation and we are ever grateful for their contribution to the Australian community. Approximately 3,500 trained individuals provide Lifeline’s crisis support services and respond to a wide range of people and issues.
All our CS’s are extensively trained through Lifeline’s Crisis Support Workplace Training (CSWT). This training equips the individual with all the skills and knowledge to provide short-term one-off support to people in crisis when they contact Lifeline as well as increasing their safety when thoughts of suicide are present, including providing pathways to further care and support as necessary.
Lifeline Australia is a Registered Training Organisation (RTO 88036) registered by the Australian Skills Quality Authority (ASQA). Lifeline Centres provide training under the Lifeline Australia RTO and offers a nationally accredited training under the Vocational Education and Training (VET) Framework.
Attendance at all training dates is compulsory to complete the training. Please see the link to the training schedule for this group above and check your availability before proceeding through registration. We run training courses right throughout the year, so please consider another training group if this one is not suitable.
I still have questions?
If you have specific questions, please email ldtraining@lifeline.org.au
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