Lifeline Direct Ltd (LLD) delivers a suite of Lifeline's services across ten geographical regions in New South Wales, Victoria and the Northern Territory, as well as a range of specialised and targeted services which are delivered nationally.
LLD is the direct service delivery arm of Lifeline Australia which means that LLD delivers Lifeline’s 24/7 national crisis support service via 13 11 14 as well as a range of other services including face to face counselling, telehealth services and training. More recently our services have expanded to deliver some of Australia’s most vital free helpline services including MensLine Australia, Suicide Call Back Service, and SuicideLine Victoria.
Our work at Lifeline is driven by our vision of ‘An Australia Free of suicide’
Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifeline’s services in geographical areas where they do not currently exist.
LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne and Central Australia. Our specialised and targeted services operate nationally via a telehealth model.
Job Description
Lifeline Direct’s (LLD’s) network of Retail Op Shops offer a community-based, environmentally sustainable shopping experience by providing quality pre-loved goods at a budget friendly price. Profits from Lifeline’s retail outlets generates essential funding for our frontline services such as crisis support and counselling. Our shops also support local community awareness of Lifeline programs and services.
About the position:
Do you love sustainable eco-friendly shopping?
Do you love second-hand up-cycling?
Do you love helping customers find exactly what they want for a great price?
We are looking for a proactive and customer service-focused retail professional to join our Portland Shop team!
This is a casual position and will require you to be available on weekends and public holidays. Hourly rate and conditions are in accordance with the General Retail Award Level 3 and will include a 25% casual loading and weekend penalty rates.
As a Shop Assistant you will contribute to the store's success as a source of recurrent income to support our frontline services by providing exceptional customer service to all shoppers to ensure a positive shopping experience. You will show initiative in the way you work and be responsible for the supervision of volunteers during your allocated shifts, ensuring shop tasks are completed to a high standard and in accordance with LLD’s policies and procedures.
In this hands-on role, you will be able to showcase your style and flair by ensuring stock is merchandised and priced accordingly. You will get to know your local community, what they love to buy and ensure these gems are showcased.
Desired Skills and Experience
To be successful in this role:
You will be available to work weekends as necessary.
Be able to open and close the store and balance of the cash register by close of business.
Have demonstrated experience working in retail and a customer service environment.
Experience in ensuring product merchandising and store presentation is of a high standard and in alignment with Work Health & Safety policies and procedure.
Be able to work independently as well as within a team.
Have an understanding of working with and managing volunteers.
Cultural sensitivity and diversity awareness.
Be self-motivated, show initiative and have a positive attitude in all aspects of your role.
Be prepared to complete all required training pertaining to your role, i.e. WHS, Cash Handling, Team Member Purchasing Policy etc.
As a registered Not for Profit (NFP) organisation, we will offer;
Salary packaging benefits
Employee Assistance Program
An inclusive culture of dedicated, passionate and professional team members
Knowledge that you will supporting and impacting the lives of others through your contribution.
Sound interesting…we would love to hear from you! Applications close Sunday, 21 September 2025
Candidates wishing to apply for this position must provide a current resume and cover letter outlining their ability to meet the position requirements.
The successful candidate may be required to satisfactorily undergo a pre-employment Medical Assessment (where applicable) and agree to a National Criminal History Record Check.
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